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Frequently Asked Questions

Where does Melbourne Hampers deliver to?

The Melbourne Hamper range can be delivered Australia wide. This includes all major capital cities, rural destinations and major towns across Australia. There are options for Express overnight deliveries or Standard. Melbourne Hampers also delivers it's fabulous hampers same day to over 200 Melbourne cities. Both options are track-able online. After completing your order online, you will receive a tracking number by email with a website you can visit to track your item from.

What is the estimated delivery time for Melbourne Hampers?

Melbourne Hampers has physical stock of all their products on the website. A standard hamper going to Adelaide, Melbourne, Canberra and Sydney are delivered within 1-3 business days. Orders being delivered outside these major cities usually take 3-5 days, sometimes longer depending on the delivery schedules, available flights and peak delivery times. If you are in need or sending a gift urgently please use our Express overnight delivery service. Please note that Express Shipping option is only available to inner city locations. Please be aware that we do not personally deliver your parcel, so delivery delays are beyond our control.

Is there a Gift Wrapping Service?

Yes. All our hampers are elegantly presented in decorative gift boxes. Gift wrapping is standard for all hampers and gift baskets, so there are no additional costs.

Do you deliver overseas?

No. Our hampers can only be delivered to Australia at this point in time. If you would like to request a price for international delivery please contact us.

Do you stock other products not listed on your website?

Melbourne Hampers likes to keep the website and inventory current at all times. The products you see on the website are all in stock, unless there is a button displaying "out of stock".

What types of payment do you accept?

We use the SecurePay gateway to process credit cards which is safe and secure. SecurePay support the major payment providers, those being Visa and Mastercard and Amex. We also accept payments via Paypal, an online merchant facility that allows you to use your own money rather than a financial institutions. Please note that you do not need to create a Paypal Account to make a payment through Paypal.

What currency are your product in?

As we only supply our baby gifts to Australia, all our prices are displayed in Australian Dollars. There is a currency converter in the top navigation bar that accepts the major world currencies.

GST and other taxes

All our products include GST. Your tax invoice will display the GST component of your order. If you require a tax invoice please login to your account to print.

Do Overseas Customers have to pay GST?

Because your product is being delivered in Australia it must carry Australian taxation laws. If the product was being shipped overseas to a country not bearing GST, then GST would not be charged.
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