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Shipping & Returns

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Melbourne Hampers offers it's customers a selection of delivery methods Australia wide, including delivery to residential & business addresses, P.O Boxes and hospitals.

Melbourne Same Day Delivery is available.

Table 1: Delivery fees and destinations
  Standard Shipping Same Day Melbourne Express Interstate
AREAS COVERED Australia Wide Major capital cities
Duration See table below[1] Same Day when ordered by 1pm[2] Next Business Day[3]
FEE $9.95
FREE SHIPPING for orders over $99
$19.95 $25.00

1.Standard Delivery Option

- VIC Areas 1-2* business days
- NSW Metro Areas 1-3* business days
- QLD Metro Areas 2-4* business days
- SA Metro Areas 1-3* business days
- TAS Metro Areas 2* business days
- WA Metro Areas 3-7* business days
- ACT Metro Areas 1-3* business days
- NT Metro Areas 4-7* business days

2.Same Day Melbourne Delivery Option

Same day delivery is available to the suburbs in the drop down list above. Orders for Hampers must be in before 1pm for same day delivery. We use a local Melbourne courier company to deliver, and items are typically delivered between 10am-5pm.

3. Express Next Day Delivery Option

Express shipping to major capital cities only. Orders in by 1pm. If your destination postcode is not inside the Express Zone Network, the 'Express' shipping option will not appear.

* There are delays outside our reach which may delay this delivery period.
* Products over 20kg in cubic weight are charged a surcharge of $10.00

Order tracking:

Tracking your hamper online is easy. Our standard and Express deliveries can be tracked online through the eParcel system. When your order is despatched through the eParcel, you will be contacted by eParcel with your consignment number. Please use this number to track your parcel through the Australia Post website.

Signature upon delivery:

All deliveries are sent through Australia Post and local Melbourne courier companies. If the recipient is not present when the parcel arrives a calling card will be left at the address to notify the recipient of the attempted delivery, including details as to where the parcel may be collected, usually the nearest Post Office shop. Melbourne Hampers is not responsible for any delay in delivery as a result of the recipient not present to sign for the parcel.

Changing shipping address:

Once an item has been dispatched it becomes very difficult to intercept it. For this reason we urge our customers to double check that they have provided the correct delivery details. Shipping details may only be changed if your order is yet to be dispatched. Please contact us as soon as possible by phone/email if you wish to make any changes.


Our Hampers are all packaged within one of our delightful gift boxes, and is firmly secured with an assortment of ribbons. This gift box is then placed within a shipping box to ensure that your gift arrives securely.

Hospital Delivery Service:

When sending items to a hospital, we recommend you consider the length of the mothers stay in hospital in contrast to the delivery time. In the case of a gift arriving to the hospital after the mother has been discharged, the hospital will then typically make contact with the recipient to organise delivery. The recipient may also be asked to collect the gift from the hospital. If you decide to send an item to a hospital and it arrives once the mother has been discharged, it is not the responsibility of Melbourne Hampers to organise a re-direction. Melbourne Hampers can only ensure deliveries to the initial delivery address that has been specified. It may be more suitable to have the gift delivered to the home address. Please also note that couriers to hospitals do not deliver the gifts directly to the recipient. All parcels requiring a signature upon delivery are signed for on behalf of the hospitals mail-room, and are then passed onto the patient.

Interstate Hospital Delivery

We do not recommend sending a hamper to the hospital as most mothers are only in for 2-3 days, some even less. Some hospitals discharge mothers on the second day and take them to a hotel to rest. Melbourne Hampers does not take any resposibility for deliveries to hospitals where the mother is discharged before the gift arrives. Since we are not a courier company delivery times are out of our control.

Delivery Schedule:

Please note that couriers do not operate on weekends, or public holidays. All orders must be in by 1pm for same day dispatch. Orders placed after 1pm will be dispatched on the following business day. Orders placed on weekends will also be dispatched on the following business day. All orders are subject to the delivery periods as listed below, which apply from the time of dispatch. Please note that these are estimated delivery schedules, and that parcels may arrive a few days before or after the time frames listed. Weekends are not included in the delivery time.

Express delivery service:

Melbourne Hampers offers an express delivery service to most capital cities in Australia. Orders must be in by 1pm for same day dispatch.

The shopping cart will determine if your selected destination postcode falls within the Express Network. If it does not, the option to choose 'Express' will not appear and 'Standard' shipping will be the only option to select.

Complimentary Gift Card

Every order you make with Melbourne Hampers comes with a free gift card valued at $3.95 There is no need to add it to your cart when you checkout, the cards are automatically added with every order sent out.

What should I do if my parcel does not arrive?

We ask our customers to please understand that at times there are circumstances beyond our control that may delay delivery of parcels. In the case of a parcel not arriving within the specified delivery time it is common to wait three business days before opening a dispute. This allows for the recovery of time for any delays that may have been experienced during transit. If the gift fails to arrive after this extended time period, we will then open an enquiry with the courier agency to locate the parcel.

Payment Methods:

At Melbourne Hampers we offer the convenience of payment through Visa, Master Card, Paypal and AMEX. All items must be paid for in full before they are dispatched.


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